The Top 19 Free Help Desk Software and Ticketing Systems in 2022 (2023)

Customer support reps don't know how heavy their workload is going to be until they begin the day. This puts pressure on the rep to not only be flexible when faced with surprises but also to be organized enough to handle an unpredictable workday.

The Top 19 Free Help Desk Software and Ticketing Systems in 2022 (1)

This is where help desk software and ticketing systems play a major role in the success of customer service teams.

What is help desk?

A help desk distributes incoming service requests among team members and allows them to manage follow-up on long-term cases.

Here are some common help desk features:

Help Desk Software Features

  • Knowledge base
  • Ticket management
  • Ticket automation (e.g. central dashboard for all reps on your team to work from)
  • Ticket escalation
  • Ticket distribution (among reps)
  • Multiple contact options (i.e. the different ways a customer can submit a ticket, such as a form or chat)
  • Customer support analytics

Additionally, help desks can increase your customer service team's support bandwidth while improving the overall customer experience, but these systems can be pricey.

When you're working within a tight budget and you need quality help desk software, there are several free options available.

Of course, there's a trade-off. Free help desk software may impose user and functionality limits, but they'll definitely get the job done in a pinch. When you're ready to upgrade, you can always purchase a paid version or switch to a more robust system with a fee.

Let's take a look at some of the top help desk software and ticketing systems your team can start using for free.

The Top Free Help Desk Software

  1. HubSpot Help Desk
  2. Agiloft
  3. Jira Service Desk
  4. Zoho Desk
  5. Spiceworks
  6. C-Desk
  7. SysAid
  8. osTicket
  9. ngDesk
  10. Help Scout
  11. Hesk
  12. ManageEngine ServiceDesk Plus
  13. HelpDeskZ
  14. Web Help Desk by SolarWinds
  15. HelpSpot
  16. Capacity
  17. Freshservice
  18. BOSS Solutions Suite
  19. ProProfs Help Desk

1. HubSpot Help Desk

Why We Like This Software

HubSpot's Free Help Desk and Ticketing Software is a unified help desk dashboard where all customer requests are stored so your entire team can easily track, prioritize, and manage them.

Identify and track KPIs to help your team improve the support you provide customers as well as coach reps and better manage ticket volume.

Ticket routing and automation ensure your team doesn't have to manually enter data or assign tickets. You can also assign owners and stages to certain tickets so HubSpot can automatically create personalized pipelines for your reps to increase productivity.

Pro tip: Use HubSpot's Help Desk software to track all customer requests, manage tickets, and prioritize and distribute work among reps.

2. Agiloft

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Why We Like This Software

Agiloft provides a portal that customers can use to submit requests at any time. If personnel are not available, the service will log the request and send a self-service solution as an immediate response before a rep follows up on the case.

Agiloft provides long-term management solutions for cases that may be more complex, too. The software will launch proactive alerts if a case has been open for too long and needs to be escalated.

This is especially helpful for SaaS customer service teams that handle high volumes of technical support calls which often result in follow-up.

3. Jira Service Desk

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Why We Like This Software

Whether you're managing incidents, proactively announcing changes in your interface or offerings, or looking for the source of a bug, Jira has service desk features to make the process simple.

Jira comes with built-in automation, queuing, knowledge base, and asset management features. It matches your operational workflow and offers a number of integrations to complement your other service software.

4. Zoho Desk

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Why We Like This Software

Zoho Desk is a multi-channel help desk that includes an advanced ticket management system. It handles incoming service cases via phone, web, email, chat, and social media. This coverage across multiple channels makes it easier for brands to provide an omnichannel experience.

Zoho Desk offers is a widget tool that you can embed on your website. When loaded in a browser, the widget turns into a support form that customers can fill out to request assistance. They can describe their problem in detail as well as request a preferred channel through which to communicate.

This makes it simple for customers to access your support team. It also allows reps to easily analyze and find solutions for incoming requests. This significantly improves first-call resolution rates as well as customer satisfaction.

5. Spiceworks

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Why We Like This Software

Spiceworks is a ticketing system that helps businesses manage both internal and customer-facing tasks. It offers a one-time download of their help desk software that users can log into from either a desktop or mobile device. This makes it easier for customer service teams to manage requests that may come in during off-hours.

Spiceworks also offers is an inventory management integration that can help your team oversee product orders that are in progress.

It uses an IP scanner to locate orders and then notifies the rep of the order's progress. Reps can then proactively relay that information to the customer so they're aware of any delays that will occur with their delivery.

6. C-Desk

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Why We Like This Software

C-Desk is an extensive help desk platform that offers a wide variety of free customer service tools. It includes everything from ticket management to customer feedback collection. This platform is ideal for smaller businesses that may be adopting their first help desk software.

C-desk also offers tools that can help promote customer success. For example, the gallery tool allows you to upload and post videos and pictures to different albums on your website. Use this feature to create customer testimonials that will give more credibility to your customer service team.

7. SysAid

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Why We Like This Software

SysAid differs from other help desk providers because it uses a modular platform. This means users can start with one tool or feature, and then add on more as needed.

Rather than confusing reps by displaying products that they'll never use, SysAid simplifies the interface by allowing users to choose the exact tools they want access to.

SysAid's help desk module gives users a platform to manage tickets from both desktop and mobile devices. Its features include ticket automation and self-service channels like a knowledge base. It also has incident reporting tools that can track problems or changes that are affecting your entire team.

8. osTicket

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Why We Like This Software

osTicket is a ticketing system that can be used to distribute and manage incoming cases. Its most notable feature is ticket filters which allows you to automate the creation and routing of tickets. You can even automatically assign tasks to the ticket based on the rule criteria that you determine.

Another interesting feature is its “agent collision avoidance” mechanism that prevents reps from working on the same ticket at the same time. The software locks the ticket so that other team members won't overwhelm the customer with responses.

9. ngDesk

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Why We Like This Software

No two reps have the exact same workflow. Desk recognizes that and tailors the help desk toward individual rep preferences. Reps can customize their ticket inbox and prioritize information that's most relevant to them.

Customer support managers can use ngDesk analytics tools to measure their team's overall performance. They can also review metrics like rep productivity and customer satisfaction using the data-driven insights that are pre-installed on the platform.

These features bring management and frontline reps closer together because they're working off of the same software.

10. Help Scout

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Why We Like This Software

Help Scout is a helpdesk software that's designed for startups and small businesses or any company that's looking to get started with their first customer service team.

It comes with cloud-based features that small companies love, such as a shared inbox and knowledge center capabilities. In addition, every pricing level comes with the ability to embed help widgets on your website that you can set to fire on specific pages. In the world of many alternatives, Helpscout stands out for its simplicity and ease of use.

11. Hesk

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Why We Like This Software

Hesk is a lightweight help desk software that's great for small customer service teams. It's simple and user-friendly, making it easy to learn for beginners.

Hesk offers a reliable, cloud-based ticketing system that takes minutes to download and set up. You can create custom ticket fields and modify the display to align with your team's workflow. It even offers a ticket submission form where customers can open web-based tickets that are managed within the app.

12. ManageEngine ServiceDesk Plus

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Why We Like This Software

ManageEngine ServiceDesk Plus comes with a variety of support features ranging from a knowledge base to self-service portals to SLAs to user surveys.

In addition to those foundational services, the software offers automation to streamline support operations. Your reps can set their availability and tickets are dispatched automatically.

13. HelpDeskZ

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Why We Like This Software

HelpDeskZ is a PHP-based solution for your web-based ticketing system. With features such as bulk actions, group routing, and email piping, you'll be able to increase productivity within your support team.

The software also comes with templated responses and a knowledge base to help reps handle the most common inquiries.

14. Web Help Desk by SolarWinds

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Why We Like This Software

If you want to manage end-to-end service request lifecycles from a single portal, Web Help Desk is an ideal solution.

Web Help Desk has a built-in knowledge base as well as SLA and ticket management features. You can track tickets and rep performance all with the goal of resolving tickets faster using data-driven insights.

15. HelpSpot

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Why We Like This Software

If you have a lot of customers requiring support, HelpSpot offers unlimited customers and tickets. You set up the software on your own server and cloud, which means you can scale it up as needed.

It can even operate offline on an internal network if you choose to go that route. It's easily customizable and offers collision detection, ticket management, and integrated knowledge management.

16. Capacity

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Why We Like This Software

Capacity differs from most help desk ticketing software systems because its focus is solving customer issues with automation rather than tickets.

In the event that an inquiry can't be solved automatically, Capacity can assign tickets to individuals or groups within your company. Smart filters organize tickets and collect customer details to help your team improve customer satisfaction.

17. Freshservice

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Why We Like This Software

Freshservice includes features for project management, incident management, asset management, and more. It offers 24/7 consultation style support that doesn't feel transactional. Its intuitive UI allows your team to solve the issues that require human touch while filtering other items that can be solved with automation.

18. BOSS Solutions Suite

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Why We Like This Software

Boss Solutions Suite offers cloud and on-premise help desk and ticketing solutions for customer service teams.

For the most common inquiries, Boss Solutions Suite has a built-in knowledge base that acts as a self-service support center. This option also comes with a mobile app that can be used to manage tickets on the go.

When it's time to make decisions using customer data, the analytics dashboard generates comprehensive reports that show how well your team is finding solutions for customers.

19. ProProfs Help Desk

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Why We Like This Software

ProProfs Help Desk is an easy-to-use customer support system under the “forever free” plan. Whether your agents receive requests via email or get complaints via live chat, this tool ensures your team is ready to tackle obstacles through multiple channels. You can leverage powerful automation capabilities in the form of automated ticket routing, chatbots, a self-service knowledge base, canned responses, and more.

Another great feature of ProProfs Help Desk is that it offers customer support managers great visibility into agent performance and other metrics such as first response time, ticket resolution time, and more. Businesses and brands looking to improve the customer experience can share CSAT and NPS surveys, and allow customers to rate their support interactions instantly.

Find the Right Help Desk Software for Your Team

As your company continues to grow and take on new clients, your customer service team will also be working to keep up with increased demand for customer support requests. Help desk software will give reps the ability to effectively and efficiently organize those requests, manage ticket volume, and provide support.

This post was originally published in June 2020 and has been updated for comprehensiveness.


The Top 19 Free Help Desk Software and Ticketing Systems in 2022? ›

Enjoy the benefits. Support is free to try. Zendesk Support is a beautifully simple system for tracking, prioritizing and solving customer support tickets: Put all your customer information in one place.

Can I use Zendesk for free? ›

Enjoy the benefits. Support is free to try. Zendesk Support is a beautifully simple system for tracking, prioritizing and solving customer support tickets: Put all your customer information in one place.

How to create a free ticketing system? ›

How to Create a Ticket System with Google Docs
  1. Step 1 - Create the open support form. Sign into Google Docs with your Gmail login. ...
  2. Step 2 - Enter Data. You can now manually enter your data into the form. ...
  3. Step 3 - Assign tasks. ...
  4. Step 4 - Train team members. ...
  5. Step 5 - Manually close the ticket.
Aug 2, 2022

Is Freshdesk free? ›

Is Freshdesk really free? Yes! We want businesses of all sizes to enjoy the benefits of great customer service. That's exactly why the Freshdesk forever-free plan exists, with basic help desk features available for free for up to 10 agents.

Does Microsoft have a ticketing software? ›

This SharePoint helpdesk software is simple, customizable, office 365 ticketing system, that ensures your organization can handle every issue effectively with specific help requests (e.g. IT, HR, Finance).

What is Office 365 ticketing system? ›

Office 365 Ticketing System is a helpdesk ticketing management software that was launched by Microsoft to help enterprises effectively manage ticketing issues. Microsoft 365 is well elaborated and widely used because of the numerous advantages it offers to customers and clients.

Is there a free alternative to Zendesk? ›

FreeScout. This open source helpdesk and shared mailbox system is branding itself as a free self-hosted alternative to Zendesk. The solution itself is lightweight, yet powerful - it includes features such as notifications from numerous channels, LDAP integration, spam filter, and more.

Is there a free alternative to Zendesk Chat? ›

  • 1) Help Scout – Best For Delivering exceptional customer support.
  • 2) LiveAgent – Best for Different communication channels.
  • 3) Freshdesk – Best Free Alternative to ZenDesk.
  • 4) HappyFox – Best For Real-time documentation for businesses.
  • 5) Intercom – Best for streamlining customer communication.
7 days ago

What ticketing app has no fees? ›

TickPick is the most simple and affordable app to purchase tickets to all of your favorite live events, including sports, concerts, and theater. We have the same seats as our largest competitor - but we don't add services fees - so our prices are 10% cheaper. 100% BuyerTrust Guarantee.

Can you use Google Forms as a ticketing system? ›

Set Up a Ticketing System Using Google Forms

First, we'll create a new form called Ticketing System. This is where you'll create a ticket. This form will have three action choices —choosing a ticket type, creating a ticket, and closing a ticket.

How long is the Zendesk free trial? ›

At the conclusion of your 14-day trial, you will need to purchase a plan to continue using Zendesk products and features.

Which is better Zendesk or Freshdesk? ›

Zendesk offers more diverse filtering for ticket dashboard views. Both Freshdesk and Zendesk offer simple and intuitive methods to filter and save ticket views, but Zendesk provides more filters and customization. In Freshdesk, the ticket dashboard is simple.

Which is better Freshdesk or Zoho? ›

Freshdesk provides a true omnichannel solution as it comes with an in-built chat and telephony system. So, with Freshdesk, you can fully enjoy the benefits of a powerful omnichannel solution, unlike Zoho Desk that requires you to use a telephony system which isn't native to the helpdesk.

What is the difference between Freshdesk and HelpDesk? ›

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase... HelpDesk is an online ticketing system that simplifies your customer service efforts.

What is the best open source help desk ticketing solution? ›

What are the best open source help desk and ticketing systems? Here's our top 10 list:
  1. osTicket (Best open source help desk software overall) ...
  2. UVdesk (Best open source ticketing system overall) ...
  3. Faveo Helpdesk (Top open source service desk for self-service) ...
  4. Hesk (Great free help desk software download)
Mar 3, 2023

Does Microsoft have a help desk? ›

Sign in to Microsoft 365 with your Microsoft 365 admin account, and select Support > New service request. If you're in the admin center, select Support > New service request. If you're an admin on the account, call (800) 865-9408 (toll-free, US only).

How much is ticketing software? ›

Most ticketing software systems charge several dollars per ticket. A typical price is one dollar per ticket +2% of the ticket price. So, an organization selling 10,000 tickets in a year at $25 per ticket would spend approximately $15,000 on the ticketing system.

How much is helpdesk 365? ›

Helpdesk 365 Standard
  • Helpdesk 365 Enterprise. $599.88 View products.
  • Helpdesk 365 Plus. $1,199.40 Add to cart.

Which ticketing system does Amazon use? ›

osTicket - Support Ticketing System + Support.

How do I use Outlook as a ticketing system? ›

  1. Helpdesk ticketing right inside your Outlook. ...
  2. Work with your tickets in Dashboard. ...
  3. Raise tickets from emails manually or automatically. ...
  4. Support Request form in Outlook. ...
  5. Conversation Threading - Get the Complete Picture. ...
  6. Assign technicians to tickets on the fly. ...
  7. Send automatic notifications and alerts. ...
  8. Knowledge base.

What are the disadvantages of Zendesk? ›

  • Cost per agent is higher than its top competitor, Freshdesk.
  • Some users found it difficult to receive help from customer support.
  • Some reported call quality issues.
  • Zendesk does not offer international numbers.
Feb 23, 2023

Why Zendesk is better than Jira? ›

While JIRA is an amazing tool that product managers and developer teams use, it was not designed to drive customer interaction for revenue growth and retention. With Zendesk, you get an award winning solution that's fully customizable with deep insights and a solution that your end users will actually love to use.

Why is Zendesk so popular? ›

It's flexible and easy to build on, and gives people the tools and freedom to try new ideas. With custom metrics, custom reports, and flexible data visualizations, Zendesk reporting enables teams to make sense of the information that matters to them.

What is the same as Zendesk? ›

Zoho Desk. Best Zendesk alternative for: Businesses looking to deliver top-notch customer support with efficiency and ease. Similar to Zendesk, Zoho Desk is a universal customer support tool with great integration capabilities and excellent value for money.

What is the minimum requirements for Zendesk talk? ›

Zendesk Talk requires 500kbps per agent using Talk, this accounts for Talk and the overhead of Zendesk Support running side by side. If you have 50 agents they would each need a dedicated (Qos) 500kbps for each agent, meaning a minimum 50mbps line.

Why is intercom better than Zendesk? ›

Zendesk is billed more as a customer support and ticketing solution, while Intercom includes more native CRM functionality. Intercom isn't quite as strong as Zendesk in comparison to some of Zendesk's customer support strengths, but it has more features for sales and lead nurturing.

Which software is best for ticket booking? ›

Top 14 Best Event Booking Software Tools in 2023 Are:
  • Eventcube (event ticketing)
  • Eventbrite (event ticketing)
  • Ticket Tailor (event ticketing)
  • Cvent (event ticketing)
  • Baluu (booking system)
  • SimplyBook (booking system)
  • Bookwhen (booking system)
  • Calendly (appointment scheduler)

What ticket platform has lowest fees? ›

TickPick is the original no-fee ticket marketplace and still remains the only major no-fee ticket site. In this blog, we tell you all there is to know about no-fee ticket sites. Plus, we show you how to get no-fee tickets to sports, concerts, and theater events on TickPick.

Which software is used for ticket booking? ›

FlightsLogic provides Airline Ticketing System software used for airline merchandising, bookings, and distribution. Airline Ticketing System software is needed to manage air ticket booking, scheduling flights, delivery of necessary information to the end-user.

Is Google Forms always free? ›

Google Forms is totally free to use. As long as you have a Google account, you can access Google Forms in its entirety—completely free. SurveyMonkey does have a free Basic plan, but it's pretty limited, especially compared to everything you get at no cost with Google Forms: Pictures and backgrounds.

How do I create a helpdesk system? ›

Checklist of the Help Desk Setup
  1. Communication Channels. Set up the communication channels your customers may use to contact your support team: ...
  2. Basic Settings and Workflow. Build contact form with additional fields; ...
  3. Tickets Management. ...
  4. Automations. ...
  5. Team Management. ...
  6. Advanced Settings. ...
  7. Preparing for Launch.
Feb 25, 2022

What is the equivalent of Google Forms for Microsoft? ›

With Microsoft Forms, you can create surveys, quizzes, and polls, and easily see results as they come in.

What is 24 hour rule Zendesk? ›

This rule states that: You have 24 hours from when the end user sent the message via WhatsApp to reply to that message. After that, you can't reply.

Who uses Zendesk? ›

2439 companies reportedly use Zendesk in their tech stacks, including Uber, Pinterest, and Shopify.
  • Uber.
  • Pinterest.
  • Shopify.
  • Twitter.
  • Instacart.
  • Slack.
  • Stripe.
  • reddit.

What does Zendesk do? ›

Zendesk is a service-first CRM company that builds software designed to improve customer relationships. As employees, we encourage each other to grow and innovate. As a company, we roll up our sleeves to plant roots in the communities we call home.

Which is better HubSpot or Zendesk? ›

What is difference between Zendesk and HubSpot? Zendesk is a low-cost CRM option offering sales and customer service feature. Hubspot is a robust, comprehensive CRM that offers marketing, sales, and customer service features, and is typically more expensive but does offer a solid free plan.

Which browser is best for Zendesk? ›

Google Chrome

Is Zendesk a CRM or not? ›

1. Zendesk. Zendesk Sell is a powerful, modern sales CRM that maximizes productivity, processes, and pipeline visibility for small businesses.

Why is Zoho One so cheap? ›

Zoho One is really competitively priced because you are not paying for every single app, but a bundle or package of applications. The main man, Zoho's Chief Evangelist, Raju Vegesna sees the pricing as revolutionary, giving smaller organisations a real break as they have access to all the software they need.

Why Zoho is better than Google? ›

Zoho Connect : Best collaboration tool so far

It is very easy to use and has got a variety of features. It's integration with other tools like Zoho CRM , Google Calendar etc.. makes it more better. It also has feature to provide customization according to the users and the advance search feature is very effective.

Is Google Workspace better than Zoho? ›

So if you're content with mainly email and calendar functions for your business, Zoho could be a great choice for you. But if your business needs to transfer data and use writing, presentation, and collaboration tools like Google Sheets and Docs, Google Workspace is the better option.

How do I choose a helpdesk software? ›

While choosing help desk software, maintain a balance between features and license price based on your budget. Look into the cost of scaling up, receiving support, and annual maintenance. Security:To protect company information, the solution should offer security features like data encryption and access permissions.

Why is Freshdesk the best? ›

Freshdesk offers a great customer help desk platform at great prices. It takes a relatively short amount of time to get started (the company states it takes just 6 minutes) and its interface is easy to use for employees and customers alike.

Who uses Freshdesk? ›

Download a list of all 51,940 Current Freshdesk Customers
overtone.coUnited States400,000+
1iota.comUnited States150,000+
biggerpockets.comUnited States200,000+
customercare-india.birkenstock.comUnited States2,000+
37 more rows

What is the most famous open source software? ›

Top Open Source Technologies for 2022
  • Mozilla Firefox. Mozilla Firefox is a free and open-source internet browser that offers numerous plugins which can be accessed with a single mouse click. ...
  • LibreOffice. ...
  • GIMP. ...
  • VLC Media Player. ...
  • Shotcut. ...
  • Brave. ...
  • Linux. ...
  • Python.
Feb 23, 2023

What are open source best software? ›

List of best open-source software
  • Shotcut. ...
  • LibreOffice. ...
  • Mozilla Thunderbird. ...
  • Mozilla Firefox. ...
  • VLC Media Player. ...
  • GIMP. ...
  • Linux. ...
  • WordPress. WordPress is probably the most popular blogging platform in the world, used by more than 60 million people and organizations.

Is Zammad free? ›

Zammad is an open-source helpdesk system and the code is available for free forever.

Does Office 365 have a ticketing system? ›

Office 365 offers automatic ticketing creation. Unique user IDs are availed for new tickets as soon as they arrive on the user organization's helpdesk.

Is Microsoft get help free? ›

This service is free. Get help and support whether you're shopping now or need help with a past purchase. Get support in the Microsoft 365 admin center. You must be a Microsoft 365 admin.

Does Microsoft give free office? ›

Students and educators at eligible institutions can sign up for Office 365 Education for free, including Word, Excel, PowerPoint, OneNote, and now Microsoft Teams, plus additional classroom tools.

Is Zendesk ticketing system free? ›

Zendesk's free ticketing system trial helps your team work better together by eliminating inefficient workflows.

How do I create a ticketing system in Microsoft? ›

How do I Create Tickets in Microsoft Teams?
  1. In Microsoft Teams, do one of the following: Go to the Chat menu on the left. ...
  2. Type create ticket in the chat field and press Enter.
  3. Select Create Ticket. The Create Ticket window appears. ...
  4. Fill in the details of your ticket: ...
  5. Create your ticket.
Nov 11, 2022

Can I use 365 for free? ›

Office 365 A1

This free online version of Office includes everything you expect from Office, plus Microsoft Teams.

Is Office 365 free now? ›

Microsoft 365 for the web is a free version of Microsoft 365 that you can use in a web browser. All you need is to sign up for a Microsoft account with a new or existing email address. Use Word, Excel, PowerPoint and more for free on the web.

Is Access 365 free? ›

The Microsoft 365 Access Runtime files are available as a free download in either the 32-bit (x86) or 64-bit (x64) versions in all supported languages.

Does Google offer a ticketing system? ›

What is Google's Ticketing Tool? Google's ticketing tool serves as a help desk to allow customers to access customer support. It means that businesses can control incoming customer requests. These can then be assigned to team members who are equipped to help the customers and resolve the task.

What is the name of Microsoft ticketing tool? ›

Microsoft Dynamics 365 is a ticketing system that allows you to organize your tickets based on priority, category, time, & status.

What is the ticketing tool widely used? ›

Some of the most commonly used ticketing systems include: ITarian: A cloud-based ticketing system that automates ticket management and takes care of SLAs. Tickets are tracked, addressed, and reassigned to certain departments/organizations.

Does Outlook have a help desk? ›

To see self-help answers or to get support via email, use the Help button in at the top of your mailbox.

Can you use Microsoft teams as a ticketing system? ›

The advantage of using a ticketing system in Microsoft teams is that an organization or business entity can direct tickets to specific users or groups. This means that a customer is assured of getting their issue resolved and inquiry responded to.

Is Outlook Helpdesk add on free? ›

Outlook Helpdesk add-in is available for a free 30-days trial. This initial trial period allows you to evaluate the software. If you then choose to purchase, you can continue using the program without making any changes to your setup or data. The trial downloads are full-featured product versions.

How long is a Zendesk free trial? ›

At the conclusion of your 14-day trial, you will need to purchase a plan to continue using Zendesk products and features.

What is the basic use of Zendesk? ›

Zendesk ticketing system collects your customers' requests from a broad range of sources and deals them in one place. This system allows you to support agents to handle more than one ticket at a time and improves efficiency. The Zendesk capabilities that support to achieve the same are listed below: Multi-Channel.

Can I use Zendesk talk without Zendesk support? ›

Answer. No, you must have a Zendesk Support plan to purchase Zendesk Talk.

Why Freshdesk is better than Zendesk? ›

Freshdesk offers an affordable and scalable customer service management solution focused on optimizing for cost. In fact, Freshdesk was founded in 2010 partly in response to rising Zendesk prices, making it a lower cost Zendesk alternative. Freshdesk is also good for collaboration on tickets between departments.

What big companies use Zendesk? ›

2439 companies reportedly use Zendesk in their tech stacks, including Uber, Pinterest, and Shopify.
  • Uber.
  • Pinterest.
  • Shopify.
  • Twitter.
  • Instacart.
  • Slack.
  • Stripe.
  • reddit.

What is the difference between Zendesk and Jira? ›

How they differ: Jira is best for managing projects (in particular, the software development cycle) while Zendesk is best for end-user communication because of its full customer service portal and ticketing capabilities.

What coding does Zendesk use? ›

Site Info -

Zendesk provides hosted customer service software. Ruby is a general-purpose object-oriented language originally developed by Yukihiro "Matz" Matsumoto in Japan. JavaScript is a lightweight, object-oriented, cross-platform scripting language, often used within web pages.

Can you make phone calls on Zendesk? ›

Click the Talk icon ( ) in the Support toolbar. In the Talk console, click the dial pad icon ( ) to enter the phone number you want to call . In the outbound call number drop-down ( ), the number that will be used to place the call is displayed. You can click the number to select another available number to call from.

Can you text through Zendesk? ›

Text is a feature of Zendesk Talk, so selecting a number for Text will initiate your free trial of Zendesk Talk if you don't already have it. Trials include one free phone number and a $1 of usage credit.

Can you receive calls in Zendesk? ›

Receiving calls

Agents can answer calls directly from the workspace. If you're in Zendesk, online, and receive a call, the call console appears in the upper-right corner of the Support page. Click Accept to answer the call. When you accept the call, the call console begins recording the call and a ticket is created.


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